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Privacy Policy.

Introduction
 

Callsight ("Callsight," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website ([Insert Website URL]) and use our services.
 

Callsight is a company based in Ontario, Canada. Our processing of personal information is primarily governed by Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We also strive to comply with the requirements of the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) for residents of California.
 

Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
 

I. ORGANIZATION RESPONSIBLE AND PRIVACY CONTACT INFORMATION
 

  1. Organization Responsible (Callsight)
    Callsight is a company based in Ontario, Canada. 
    Ontario Business Number: 101113795
    Email: hello@callsight.ai
     

  2. Privacy Compliance Lead

    While a formal Data Protection Officer (DPO) as defined under GDPR may not be mandatory for all our processing activities, Callsight has designated an individual responsible for overseeing compliance with privacy legislation. You can contact our Privacy Compliance lead with any questions or concerns about this policy or your personal information at: hello@callsight.ai.
     

II. DATA COLLECTION VIA CONTACT FORM
 

  1. Purpose and Legal Basis of Data Processing

    When you submit an inquiry via our contact form, we collect and process the personal data you provide (such as name, email address, and message content) exclusively to respond to your request and, if applicable, initiate contractual negotiations.

    • Legal Basis (Canada - PIPEDA): Your implied consent, given when you voluntarily submit the form for the purpose of responding to your inquiry. The collection is limited to what is reasonable and necessary for this purpose.

    • Legal Basis (GDPR): Art. 6(1)(b) GDPR (processing necessary for pre-contractual measures taken at the data subject's request).
       

  2. Recipients and Data Transfers

    Personal data submitted through the contact form is processed by Callsight personnel located primarily in Canada. We utilize third-party service providers, such as our website host Wix (see Section IV), which may process data on our behalf in other countries.
     

    If Callsight employees or authorized contractors access your data from locations outside of Canada (e.g., remote workers), we implement appropriate safeguards to ensure the protection of your information.
     

    Any international transfers of personal data comply with applicable legal requirements, including ensuring a comparable level of protection under Canadian law and meeting GDPR or CCPA/CPRA requirements where relevant (e.g., through Standard Contractual Clauses or adequacy decisions). For further details on data transfers, please contact us at hello@callsight.ai.
     

  3. Data Retention Period

    Your personal data submitted via the contact form is retained only for the duration necessary to fully process your inquiry and follow up as needed. If no business relationship or contract is concluded, we aim to delete your data within a reasonable timeframe after the inquiry is considered resolved, unless legal obligations require longer retention.
     

III. DATA COLLECTION VIA COOKIES AND TRACKING TECHNOLOGIES
 

  1. Use of Cookies and Tracking Technologies and their Purpose

    Our website uses cookies and similar technologies to enhance functionality, ensure security, and analyze website usage.
     

    1.1 Technically Necessary Cookies

    These cookies are essential for the proper functioning, navigation, and security of our website. They do not store personally identifiable information beyond what is needed for the technical operation.

    • Examples: Session management cookies, security cookies (e.g., CSRF protection).

    • Legal Basis (Canada - PIPEDA): Implied consent, as these are strictly necessary for the website's requested functionality.

    • Legal Basis (GDPR): Legitimate interest (Art. 6(1)(f) GDPR) in ensuring the technical operation and security of the website.

    • Retention Period: These are typically session cookies, automatically deleted when you close your browser, or persistent cookies with a short lifespan necessary for their function.
       

    1.2 Analytics (Server- and Client-Side Tracking via Wix)

    Our website utilizes integrated analytics provided by our hosting provider, Wix.com Ltd. These analytics help us understand how visitors interact with our site to improve performance and user experience. This involves:

    • Server-side analytics (log data): Wix servers automatically log information like IP address, browser type/version, device type, pages accessed, timestamps, and visit duration.

    • Client-side analytics (JavaScript-based tracking): Built-in scripts track interactions like click behavior, navigation paths, and time spent on pages.

    These analytics techniques may operate without storing persistent cookies on your device but still involve the processing of personal data (like IP addresses or unique interaction identifiers).

    • Legal Basis: Your explicit consent, obtained via our cookie/tracking consent banner before these analytics technologies are activated.

      • Under GDPR, this corresponds to Consent (Art. 6(1)(a) GDPR).

      • Under Canadian law, express consent is required for this type of non-essential tracking and analysis.

    • Retention Period: Analytics data processed by our hosting provider, Wix, is retained according to their internal data retention policies, which are necessary for them to provide us with analytics insights and performance reporting. We rely on Wix to retain this data only as long as necessary for these purposes. For specific details on Wix's data retention periods concerning the analytics data they process on our behalf, please refer to the Wix Privacy Policy.  Aggregated or anonymized data derived from these analytics, which cannot identify individuals, may be kept longer for trend analysis. You can request the deletion of identifiable analytics data associated with your visit by contacting us (see Section V).
       

    1.3 Managing Your Preferences

    On your first visit, and periodically thereafter, you will be asked to provide your explicit consent for non-essential cookies and tracking technologies (including the analytics described above) via our consent banner. Technically necessary cookies cannot be disabled through this tool as they are required for site functionality. You can manage or withdraw your consent for non-essential technologies at any time through the Cookie Settings link or widget available on our website. You can also typically configure your browser settings to refuse cookies, but this may impact website functionality.
     

IV. HOSTING PROVIDER AND DATA PROCESSING
 

Our website is hosted by Wix.com Ltd. (“Wix”). Wix acts as a data processor on our behalf, processing certain personal data (e.g., IP addresses, server logs, data collected via Wix analytics) as necessary to provide hosting and related services.
 

Wix may store and process data in various locations, including the United States, Israel, and potentially other countries. We have entered into a Data Processing Agreement (DPA) with Wix, which includes Standard Contractual Clauses (SCCs) where applicable, designed to ensure adequate protection for personal data transferred outside of Canada or the EEA, in compliance with relevant data protection laws.
 

For more information on Wix's data practices, please refer to:

V. YOUR PRIVACY RIGHTS
 

You have certain rights regarding your personal information, depending on your location and applicable laws. To exercise any of these rights, please contact our Privacy Compliance lead at hello@callsight.ai. We will respond to your request in accordance with applicable law, which may include verifying your identity.

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1. Your Rights Under Canadian Law (PIPEDA)
 

As a Canadian resident, you generally have the right to:

  • Access: Request access to the personal information Callsight holds about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Withdraw Consent: Withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide certain services.

  • Challenge Compliance: Challenge our compliance with Canadian privacy laws by contacting us directly. You also have the right to lodge a complaint with the Privacy Commissioner of Canada (OPC). If you are resident in Alberta, British Columbia, or Quebec, you may also have rights under provincial privacy law and can contact the respective provincial commissioner.

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2. Your Rights Under California Law (CCPA/CPRA)

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If you are a resident of California, you have the following rights under the CCPA/CPRA:

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.

  • Right to Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions.

  • Right to Correct: Request the correction of inaccurate personal information we maintain about you.

  • Right to Opt-Out of Sale/Sharing: [State Clearly: Callsight does / does not "sell" or "share" your personal information as defined under the CCPA/CPRA. If analytics/tracking constitutes "sharing," explain:] You have the right to opt-out of the "sharing" of your personal information for cross-context behavioral advertising purposes. You can exercise this right through our Cookie Settings / Consent Management tool [Link to Tool] or by contacting us.

  • Right to Limit Use and Disclosure of Sensitive Personal Information: [If you collect SPI as defined by CPRA, explain the right to limit. If not, state:] We do not currently collect "Sensitive Personal Information" as defined by the CPRA that would trigger this right.

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA privacy rights.
     

3. Your Rights Under GDPR (European Economic Area Residents)
 

If you are located in the EEA, you have the following rights under GDPR:

  • Access: Request access to your personal data (Art. 15 GDPR).

  • Rectification: Request correction of inaccurate personal data (Art. 16 GDPR).

  • Erasure ('Right to be Forgotten'): Request deletion of your personal data, subject to legal retention requirements and other exceptions (Art. 17 GDPR).

  • Restriction of Processing: Request the restriction of processing of your personal data under certain conditions (Art. 18 GDPR).

  • Object to Processing: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes (Art. 21 GDPR).

  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transmitted to another controller, where technically feasible (Art. 20 GDPR).

  • Right to Lodge a Complaint: If you believe our processing of your personal data infringes GDPR, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
     

VI. DATA SECURITY
 

We implement reasonable administrative, technical, and physical security measures designed to protect the personal information we collect against unauthorized access, disclosure, alteration, loss, or destruction, appropriate to the sensitivity of the information. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
 

VII. CHANGES TO THIS PRIVACY POLICY
 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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VIII. CONTACT US

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If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Compliance lead at:

Email: hello@callsight.ai​

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