Analytics for modern contact centres.
Stop relying on surface metrics, subjective agent notes, manual reviews, and limited surveys. Callsight leverages generative AI for near real-time insights on your most valuable data – the full content of every call and chat.
Instantly surface evolving customer needs and agent KPIs for decisive, data-driven action.
Agent Performance & Compliance Monitoring
Replace manual QA with automated analysis. Enable targeted coaching, ensure policy adherence, and scale quality assurance.
Automated Insights & Trend Reports
Stay informed effortlessly. Receive automated reports directly to your inbox detailing key trends, topic volumes, CSAT scores, sentiment shifts, and agent KPIs.
Search Across All Transcripts
Quickly locate specific interactions. Search across your call and chat transcripts to find relevant conversations in seconds.
Identify Topics & Gauge Sentiment
Understand what customers discuss and how they feel in every call and chat.
Detailed Incident Investigation
Use searchable transcripts, topic tagging, and sentiment analysis to fully understand incident context, agent actions, and resolution pathways.
Uncover Sales & Upsell Opportunities
Tap into your service interactions for growth. Automatically surface buying signals and expressed needs, highlighting potential opportunities revealed in conversations.
Seamless integration, powerful results.
Quick Setup
Setup takes less than two weeks. Callsight securely integrates with your existing call recording provider, letting our AI analyze every interaction with no changes to your infrastructure or processes.
Improved Outcomes
Contact centres not only see improvements in key metrics like average handle times and CSAT, they shift from reactive volume management to proactive support – anticipating needs, informing cross-channel content, and focusing teams on the highest-value interactions.
Low Cost
Gain comprehensive visibility across all customer interactions at just pennies per call. Transform every customer interaction into actionable insight—efficiently, effectively, and affordably.